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FAQs

EDITED 3/18 at 8:00PM

At the guidance of the federal, state, and local government, and in an abundance of caution we are working to reschedule/postpone all events through April 1 at The Charleston Music Hall. Our box office will also be closed during this time.

Further updates on rescheduled dates and cancellations are forthcoming. Patrons who purchased tickets during this time frame will be notified by email with additional information. Updates can also be found on our social media channels.

We appreciate your understanding and patience as we do our part to keep Charleston healthy, and we look forward to seeing you at the Music Hall again very soon.

FAQ’s

WHAT IS YOUR CURRENT STATEMENT ABOUT YOUR COVID PROCESSES?
Due to the nature of this fluid situation, things are constantly updating and changing.  Please check back here for the most up to date info or keep an eye on our social media.

IS A PARTICULAR SHOW CANCELED / RESCHEDULED?
We are actively working to reschedule as many shows on our immediate calendar as possible.  As information for each show is finalized we will be updating our website, posting on socials, as well as emailing ticket buyers.  Please check those areas for the most recent information.

WHEN A SHOW GETS RESCHEDULED WILL THE TICKETS I ALREADY PURCHASED STILL BE VALID?
Yes!  All previously purchased tickets will be valid at the new date.  If you have will call tickets, those can be picked up the night of the show at our box office.  If you have physical tickets, those will scan on the new date. No extra steps need to be taken.

A SHOW GOT POSTPONED AND I DON’T SEE A RESCHEDULED DATE, YET?  
All tickets purchased for the original show date will be honored at the rescheduled date, and no further action is required at this time. While your event has been postponed, a rescheduled date has not yet been announced. We are working diligently with the artist team to reschedule, and we encourage you to keep an eye out on our socials and/or your email for more information. In the meantime, please hold onto your ticket as it will be honored for the rescheduled date.  Thank you for your patience and understanding.

MY SHOW WAS RESCHEDULED, WILL MY TICKET TRANSFER TO THE NEW DATE?
All tickets purchased for the original show date will be honored at the rescheduled date, and no further action is required at this time.

A SHOW GOT CANCELED. HOW CAN I GET A REFUND?
If your show was cancelled, your money will be refunded including fees (except UPS or InStore Pickup if applicable).  It should post to your account within 21 business days.

I BOUGHT A TICKET FROM SOMEONE ELSE / OFF A THIRD PARTY WEBSITE AND NOW THE SHOW IS CANCELED.  CAN I GET A REFUND?
If you purchased or transferred your tickets from a 3rd party website or individual, they will be the ones that will receive the refund if a show is canceled and refunds are automatically issued.  Please reach out to the website or individual you purchased or transferred your ticket from for more information.

ARE YOUR BOX OFFICE HOURS AFFECTED?
Our box office will be closed until April 1 at which time we will reassess the situation. We will be monitoring our voicemail. Feel free to call 843-853-2252 and leave a message, and we will get back to you as soon as we can.

 


ADA / Handicap Seating

We have six ADA seating locations. These tickets are available only for purchase through our Box Office. You can reach us by phone at 843-853-2252 or you can also visit us at 37 John Street at any time during our box office hours. The Box Office is open every Monday through Friday from 10AM to 3PM.

ATM/Cash Policies
The bars accept cash AND/OR credit cards. The merchandise counter typically accepts CASH only. The ATM is located in the downstairs lobby next to the bar.  The Box Office accepts Visa, MasterCard, American Express and Discover at all times. Cash is only accepted on the day of the show.

Box Office
The Box Office is open every Monday through Friday from 10AM to 3PM. For shows, the Box Office opens an hour before the show starts.

You can reach the Box Office via email at info@charlestonmusichall.com or by phone at 843-853-2252. You can also visit us at 37 John Street at any time during our box office hours.

Re-Selling Tickets
The re-selling of Charleston Music Hall tickets at a price above face value is not allowed. If we catch a patron reselling their tickets to make a profit on any ticket re-seller site, such as Stubhub, or Craigslist, or via Social Media, we will immediately void the tickets without a refund and put that patron on the ticket blacklist blocking them from being able to purchase tickets to Music Hall shows.
According to South Carolina State Law “a person or entity who offers for resale or resells a ticket for admission to an event must request or receive no more than one dollar above the price charged by the original ticket seller.” –  2012 South Carolina Code of Laws Title 16 – Crimes and Offenses Chapter 17 – OFFENSES AGAINST PUBLIC POLICY Section 16-17-710 – Resale of ticket to event; price restriction; exceptions; penalties.

 

Door Times
Door times and show start times are listed on each printed ticket as well as on our website. Our doors typically open one hour prior to an event. Check the event page on our website or call us to confirm the doors time for that specific event.

Email Newsletter
We send out weekly email updates that include information on just-announced shows, yet-to-be-advertised shows and exclusive pre-sales. If you wish to be included in these emails, please visit our Mailing List page to sign up.

Food and Beverage
We offer an assortment of snacks and candy at each bar. We have two bars inside the venue: one on the first floor and one upstairs. Each bar typically offers wine, bottled beer, and draft beer, as well as soda and bottled water. Food and beverages purchased at our bar are allowed inside the theater, and we encourage you to take them to your seat.

Peruse conveniently located restaurants here

General Info
We are located at 37 John Street in between King and Meeting, across the street from the visitor’s center. Click here to view map. Unless otherwise posted, our venue is all ages, all the time. An ID is required if you plan on imbibing in alcoholic beverages.  We will X under agers / those without IDs at the door. There is no dress code and we do not have a coat check.

History
The Charleston Music Hall was originally built in 1850 as a passenger train station and has since been through several renovations.  The Music Hall opened as a theatre in 1995.  You can read more about our history here.

Hotels/Restaurants
We recommend The Hampton Inn, which is located right next door at 345 Meeting St., Charleston, SC and can be reached at (843) 723-4000. We also recommend any of these restaurants which are located right next door: Coast, Rue de Jean, Vincent Chicco’s, Victor Social Club, and Michael’s on the Alley.

Lost and Found
We do have a lost and found.  Found items will be placed behind the Box Office.  The Music Hall assumes no responsibility for lost items.

Lost Tickets
If you have lost your ticket prior to the performance, give us a call at 843-853-2252 and we will be more than happy to reprint your ticket and have it waiting for you at will call the day of the event.

Parking
Camden Garage is located next door and offers $5 event parking. $5 event parking begins 1 hour before doors. You MUST grab a blue event ticket from the garage upon entry in order to do $5 event parking. The garage is not affiliated with the Music Hall. The garage is run by the City of Charleston and ABM Parking. If that garage is full, there is parking available at the Visitor’s Center Garage. There is also valet parking in front of Joe’s Pasta. This valet parking is also NOT associated with the Music Hall.  For More Information on Parking CLICK HERE.

Photography/Videotaping
Photo/video/audio recording of any kind is not allowed. No cameras’ or recording devices (phones excluded) will be allowed inside the theater. Failure to comply could result in the forfeiture of your seats. No refunds will be offered for anyone caught not adhering to this policy. This is a venue policy and is subject to change based on the performing artists’ requests.

Prohibited Items
Prohibited items include weapons of any kind, outside food and beverage, drugs, laser pens, masks, laptops, musical instruments, video cameras, monopods, tripods, audio recording devices (unless special permission is granted and/or “taper” tickets are offered to the ticket buyer) and cameras with telephoto or zoom lenses.

Refunds/Exchanges
All sales are final. No refunds or exchanges are permitted unless a show is cancelled.

Rent the Music Hall
If you want to learn more about renting the Music Hall, visit this page, or you can reach out to us via email at info@charlestonmusichall.com or by phone at 843-853-2252.

Schedule of Events
Always finding out about shows after they sell out? Tired of walking up to our door to a SOLD OUT sign? Get in the know! Follow @CHSmusichall on Twitter and Instagram and “like” us on Facebook. We try our best to keep patrons up to speed with low-ticket warnings, on-sale announcements, and changes to our shows. Another great idea is signing up for our email newsletter so that we can send you updates periodically. Most new shows are announced and/or updated on our website every Tuesday morning as well as through our email newsletter. You can find our list of events with descriptions here.

Seating
We are a seated venue, but we DO encourage dancing for appropriate performances. Our seating chart is located here.  If you do not like people standing up in front of you, we recommend that you purchase seats in the balcony.  We must keep the center aisle downstairs clear at all time, but you are allowed to dance in the outside aisles downstairs.  People in the front of the balcony must remain seated at all times for safety.  You may dance in the outside aisles upstairs away from the balcony handrail.

Security
The Music Hall has security for every event and will address and enforce any and all safety issues accordingly.

Smoking
The city of Charleston imposes an indoor smoking ban. However, we will allow re-entry should you want to step outside to smoke; an usher will stamp your hand and we will let you in and out of the venue.

Social Media
The Charleston Music Hall is on Facebook, Twitter, and Instagram. Like and follow us for all the latest Music Hall info!

Standing
While we are a seated venue, we do allow guests to stand during performances. However, to ensure safety, there is no standing allowed in the front row of the balcony (Row 1 of Sections J, I, H, G, & F) or in the middle aisle in between Sections A and B. We suggest that fans who do not want to stand buy tickets in the balcony.

Ticketing Policies
Advance tickets can be purchased through TicketMaster.com, by calling us at (843) 853-2252, or in person from the Box Office; our hours are 10am – 3 pm Monday through Friday. We only accept credit cards for advance tickets sales.  Cash is accepted at the box office ONLY on the day of the show. Please keep your ticket stubs upon entering the venue the night of a performance, as you will need to show your ticket stub to the ushers who will assist you to your seat.

What is TicketMaster Platinum?
Platinum Tickets are tickets that are dynamically priced up and down based on demand.  Platinum Tickets are not part of VIP packages – they are tickets only. Click Here to learn more about Platinum Tickets.

Tours
If you would like a tour of our beautiful historic building, you can call us at 843-853-2252 to set up a tour of the venue or just stop by the Music Hall at 37 John Street.

We didn’t answer your question? We are more than happy to answer any remaining questions you have! Please email info@charlestonmusichall.com or give us a call at 843-853-2252.