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FAQs

WHAT IS THE COVID VENUE POLICY?

Our venue will continue to ensure we are meeting or exceeding the latest guidelines from local government and public health officials as regulations continue to evolve. Please be sure to check the specific event page for the latest entry requirement details ahead of arriving to the venue for your show. Ticket purchasers will also receive direct emails with important information leading up to the show.  Please note that requirements and venue protocols (such as masking, testing and vaccination) are subject to change, so be sure to check back closer to your event date for the latest information. 

HOW WILL I KNOW IF THE EVENT I AM GOING TO REQUIRES A NEGATIVE COVID-19 TEST OR FULL VACCINATION?

Health Check entry requirements are listed on the event and ticketing pages. Ticket holders will also be reminded of these details in the pre-event emails they get ahead of the show.

For events that may update health requirements after you have purchased your ticket, ticket holders will receive an updated notification alerting them to the change in entry requirements.

Fans can also visit the venue’s website close to show day to see the building’s latest guidelines as things continue to evolve.

IF A SHOW REQUIRES PROOF OF COVID-19 VACCINATION OR NEGATIVE TEST RESULTS WHAT TYPE OF PROOF/RESULTS WILL BE ACCEPTED?

Proof of COVID-19 vaccination can be displayed through a physical copy, a photo on your smartphone, or a mobile app. Anyone 18 years or older will need to also present a government-issued ID such as a driver’s license or passport.

We will accept documented (either printed or digital) medically-administered laboratory-based negative test results from an antigen or PCR test taken within 72 hours of the show. The documentation must include the type of test, the healthcare entity that issued the test, the test date, and the name of the person being tested.

At-home self-tests will be accepted, but must be provided by the patron and performed on site with our event staff. We will not be supplying or selling tests on site.

To help you with this requirement, here are some resources where you can find more information on vaccination sites, and testing locations, in South Carolina.

HOW CAN I PURCHASE TICKETS FOR THE MUSIC HALL?

Advance tickets can be purchased online through TicketMaster. Tickets can also be purchased in person or over the phone through our box office.

WHEN IS YOUR BOX OFFICE OPEN?

Our box office is open Thursdays – Saturdays from 10AM to 3PM for in-person ticket sales. The box office also opens 2 hours before showtime. There is no ticketmaster service charge at the box office.

You can reach the Box Office via email at [email protected] or by calling 843-853-2252.

WHAT FORMS OF PAYMENT DO YOU ACCEPT?

We are a cashless facility meaning that we are unable to accept cash as a form of payment.

Our Box Office will only accept credit and debit.

Our Bars and Venue Merch will only accept credit, debit, Apple Pay, and Google Pay.

Please note that artist merchandise sales are separate and may still accept cash.

WHAT IS YOUR REFUND POLICY?

All sales are final. No refunds or exchanges unless a show is canceled.

CAN I RESELL MY TICKETS?

Yes, you can through TicketMaster resale.

Reselling tickets at a price above face value is not allowed. According to South Carolina state law, “a person or entity who offers for resale or resells a ticket for admission to an event must request or receive no more than one dollar above the price charged by the original ticket seller.” –  2012 South Carolina Code of Laws Title 16 – Crimes and Offenses Chapter 17 – OFFENSES AGAINST PUBLIC POLICY Section 16-17-710 – Resale of ticket to event; price restriction; exceptions; penalties.

CAN I TRANSFER MY TICKETS TO SOMEONE ELSE?

Yes, you can through TicketMaster.

WHAT IF I LOST MY TICKET?

We got you. Email us at [email protected] or call us at 843-853-2252 during normal Box Office hours.

DO YOU HAVE SEATS?

Yes, traditionally, we are a seated venue. However, we are excited about our recently-renovated orchestra seats, which are now removable. Some shows will be general admission, without seats in front of the stage. These shows will be clearly denoted on our website and on TicketMaster.

You can view our seating charts here.

To ensure safety, there is no standing allowed in the front row of the balcony (Row 1 of Sections F, G, H, I, and J. We suggest that fans who do not want to stand buy tickets in the balcony.

ARE THERE ADA SEATS AVAILABLE?

We have six ADA seating locations. These tickets are available for purchase online. You can review the seating chart by clicking HERE You can also email us at [email protected] or call us at 843-853-2252 during normal box office hours and we can assist you with your purchase.

WHERE CAN I FIND THE VENUE?

We are located at 37 John Street in between King and Meeting, across the street from the visitor’s center. Click here to view map.

ARE THERE AGE RESTRICTIONS?

Unless otherwise posted, our venue is all ages, all the time. An ID is required if you plan on imbibing in alcoholic beverages.  We will X under agers / those without IDs at the door.

WHAT ITEMS ARE PROHIBITED?

No guns, knives, weapons, pepper spray, projectiles of any kind, or any other item that could be used to inflict harm.

No replica weapons.

No drugs, drug paraphernalia or illegal substances of any kind.

No outside food or drinks – cans, bottles or coolers.  This also includes empty water bottles.

No personal video cameras, Go-Pros, selfie sticks, drones, masks or laser pointers.

No professional audio, video, or audio recording equipment – (including detachable lenses, tripods, zooms or commercial use rigs)

No unsealed liquids or gels of any kind.

No jewelry or clothing that could inflict harm.

No stuffed animals, toys, lawn furniture, or fireworks.

This list of prohibited items is not inclusive and subject to change at the discretion of venue management and security.

CAN I BRING A BAG?

YES, BUT ALL BAGS MUST BE CLEAR except for small personal clutches approx. the size of a hand (no larger than 4.5″ x 6.5”). This is for the safety of all guests and staff, and to reduce the amount of contact our staff has with you and your belongings. Clear bags are available for purchase for $5.

DO YOU HAVE A COAT/BAG CHECK?

No, we do not.

HOW ABOUT A DRESS CODE?

We simply ask that you are dressed and wear shoes.

DO YOU HAVE FOOD AND DRINKS?

We have an assortment of snacks and candy at each bar. We also have a masterfully-crafted selection of wine, beer (both draft and bottled), and NA options.

DO YOU HAVE A LOST AND FOUND?

Certainly. Found items will be placed behind our Box Office. The Music Hall assumes no responsibility for lost items.

CAN YOU SUGGEST A HOTEL?

Yes. We recommend The Hampton Inn, which is located right next door at 345 Meeting St., Charleston, SC and can be reached at (843) 723-4000. A list of other hotels we recommend can be found HERE.

WHERE SHOULD I PARK?

Camden Garage is located next to the venue and offers $5 event parking, beginning 1 hour before the doors open. You MUST grab a blue event ticket from the garage upon entry in order to receive the event parking rate. Please note, the garage is not affiliated with the Music Hall, it is run by the City of Charleston and ABM Parking. Here is a list of other parking options.

WHAT ARE YOUR POLICIES REGARDING PHOTO/VIDEO/AUDIO?

To respect all our guest’s experiences, video cameras, monopods, tripods, selfie sticks, audio recording devices, and professional cameras will not be permitted inside the venue.

Only if the artist allows it, taking pictures or video with your phone (without flash!) is fine. But you came to a live show to experience it live, didn’t you?

CAN I SMOKE?

The City of Charleston imposes an indoor smoking ban. However, we will allow re-entry should you want to step outside to smoke, just make sure you get a hand stamp from event staff.

DOES THE MUSIC HALL HAVE AN E-MAIL LIST? HOW CAN I BE INCLUDED?

Heck yeah. We send out weekly email updates that include information on just-announced shows and exclusive pre-sales. If you wish to receive these, please visit our Mailing List page to sign up.

CAN I FOLLOW YOU ON SOCIAL MEDIA?

It would be our honor. The Charleston Music Hall is on FacebookTwitterInstagram, and TikTok.

WHY DIDN’T YOU ANSWER MY QUESTION?

Because we’d love to hear from you. Please email [email protected] or give us a call at 843-853-2252. We will try to respond as soon as possible.