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FAQs

The Charleston Music Hall is not currently holding regular Box Office hours. For all ticketing questions please email us at [email protected]. We are responding to email inquiries daily.

COVID-19 FAQ’s

RESCHEDULED SHOWS

When a show gets rescheduled will the tickets I already purchased still be valid?

Yes! All previously purchased tickets will be valid at the new date. If you have will call tickets, those can be picked up the night of the show at our box office. Physical tickets will scan on the new date.

What if I cannot make the rescheduled date?

If your show has an established reschedule date, and you are unable to make it, you will receive the option to refund the tickets (including fees). Ticketmaster will begin sending notification emails to ticket holders with additional information. You will have 30 days to take advantage of your options.

I want to request a refund, but I purchased my tickets at the box office.

You can set up a time to return your tickets to us, and we can refund them for you by emailing [email protected]

What if I purchased resale tickets on Ticketmaster.com or from a third-party website?

For resale tickets sold on Ticketmaster, Ticketmaster will refund the original ticket purchaser’s account. If you purchased a ticket through another resale platform, you will need to seek a refund from such platform.

CANCELLED SHOWS

My show was cancelled, will I receive a refund?

Yes, if you purchased tickets online, you will be contacted directly via Ticketmaster with specific refund options for our shows. You will have 30 days to take advantage of your options. Physical tickets purchased at the box office will be available for a refund once the box office reopens. While a reopen date has not yet been established, please check our website and social media pages for updates.

If I request a full refund, when will I receive my money?

You should expect to receive your refund as soon as 30 days.

I bought a ticket from someone else / off a third-party website and now the show is cancelled. Can I get a refund?

If you purchased or transferred your tickets from a 3rd party website or individual, they will be the ones that will receive the refund if a show is canceled and refunds are automatically issued.  Please reach out to the website or individual you purchased or transferred your ticket from for more information.


Charleston Music Hall FAQ’s

ADA / Handicap Seating

We have six ADA seating locations. These tickets are available for purchase online. You can review the seating chart by clicking HERE 

You can also email us at [email protected], and we can assist you with your purchase.

ATM/Cash Policies

The bars accept cash AND/OR credit cards. The merchandise counter typically accepts CASH only. The ATM is located in the downstairs lobby next to the bar.  The Box Office accepts Visa, MasterCard, American Express and Discover at all times. Cash is only accepted on the day of the show.

Box Office

For shows, the Box Office opens an hour before the show starts.

You can reach the Box Office via email at [email protected] or by phone at 843-853-2252. 

Door Times

Door times and show start times are listed on each printed ticket as well as on our website. Our doors typically open one hour prior to an event. Check the event page on our website or call us to confirm the doors time for that specific event.

Email Newsletter

We send out weekly email updates that include information on just-announced shows, yet-to-be-advertised shows and exclusive pre-sales. If you wish to be included in these emails, please visit our Mailing List page to sign up.

Food and Beverage

We offer an assortment of snacks and candy at each bar. We have two bars inside the venue: one on the first floor and one upstairs. Each bar typically offers wine, bottled beer, and draft beer, as well as soda and bottled water. Food and beverages purchased at our bar are allowed inside the theater, and we encourage you to take them to your seat.

General Info

We are located at 37 John Street in between King and Meeting, across the street from the visitor’s center. Click here to view map. Unless otherwise posted, our venue is all ages, all the time. An ID is required if you plan on imbibing in alcoholic beverages.  We will X under agers / those without IDs at the door. There is no dress code and we do not have a coat check.

History

The Charleston Music Hall was originally built in 1850 as a passenger train station and has since been through several renovations.  The Music Hall opened as a theatre in 1995.  You can read more about our history here.

Hotels/Restaurants

We recommend The Hampton Inn, which is located right next door at 345 Meeting St., Charleston, SC and can be reached at (843) 723-4000. List of hotels we recommend HERE.

Lost and Found

We do have a lost and found. Found items will be placed behind the Box Office. The Music Hall assumes no responsibility for lost items.

Lost Tickets

If you have lost your ticket prior to the performance, email us at [email protected] and we will be more than happy to resend your tickets.

Parking

Camden Garage is located next door and offers $5 event parking. $5 event parking begins 1 hour before doors. You MUST grab a blue event ticket from the garage upon entry in order to do $5 event parking. The garage is not affiliated with the Music Hall. The garage is run by the City of Charleston and ABM Parking. If that garage is full, there is parking available at the Visitor’s Center Garage. There is also valet parking in front of Joe’s Pasta. This valet parking is also NOT associated with the Music Hall.  For More Information on Parking CLICK HERE.

Photography/Videotaping

Photo/video/audio recording of any kind is not allowed. No cameras’ or recording devices (phones excluded) will be allowed inside the theater. Failure to comply could result in the forfeiture of your seats. No refunds will be offered for anyone caught not adhering to this policy. This is a venue policy and is subject to change based on the performing artists’ requests.

Prohibited Items

Prohibited items include weapons of any kind, outside food and beverage, drugs, laser pens, laptops, musical instruments, video cameras, monopods, tripods, audio recording devices (unless special permission is granted and/or “taper” tickets are offered to the ticket buyer) and cameras with telephoto or zoom lenses.

Refunds/Exchanges

All sales are final. No refunds or exchanges are permitted unless a show is cancelled.

Rent the Music Hall

If you want to learn more about renting the Music Hall, visit this page, or you can reach out to us via email at [email protected] or by phone at 843-853-2252.

Schedule of Events

Always finding out about shows after they sell out? Tired of walking up to our door to a SOLD OUT sign? Get in the know! Follow @CHSmusichall on Twitter and Instagram and “like” us on Facebook. We try our best to keep patrons up to speed with low-ticket warnings, on-sale announcements, and changes to our shows. Another great idea is signing up for our email newsletter so that we can send you updates periodically. Most new shows are announced and/or updated on our website every Tuesday morning as well as through our email newsletter. You can find our list of events with descriptions here.

Seating

We are a seated venue, but we DO encourage dancing for appropriate performances. Our seating chart is located here.  If you do not like people standing up in front of you, we recommend that you purchase seats in the balcony.  We must keep the center aisle downstairs clear at all time, but you are allowed to dance in the outside aisles downstairs.  People in the front row of the balcony must remain seated at all times for safety.  

We have recently renovated our orchestra seats to make them removable. We will now be hosting General Admission concerts without seats in front of the stage. These types of shows will be clearly marked on the ticket page. If you would like to sit at a General Admission show, then we recommend sitting upstairs in the balcony.

Security

The Music Hall has security for every event and will address and enforce any and all safety issues accordingly.

Smoking

The city of Charleston imposes an indoor smoking ban. However, we will allow re-entry should you want to step outside to smoke; an usher will stamp your hand and we will let you in and out of the venue.

Social Media

The Charleston Music Hall is on Facebook, Twitter, and Instagram. Like and follow us for all the latest Music Hall info!

Standing

While we are a seated venue, we do allow guests to stand during performances. However, to ensure safety, there is no standing allowed in the front row of the balcony (Row 1 of Sections J, I, H, G, & F) or in the middle aisle in between Sections A and B. We suggest that fans who do not want to stand buy tickets in the balcony.

Ticketing Policies

Advance tickets can be purchased through TicketMaster.com.  Cash is accepted at the box office ONLY on the day of the show. Please keep your mobile ticket pulled up upon entering the venue the night of a performance, as you will need to show your ticket stub to the ushers who will assist you to your seat.

What is TicketMaster Platinum?

Platinum Tickets are tickets that are dynamically priced up and down based on demand.  Platinum Tickets are not part of VIP packages – they are tickets only. Click Here to learn more about Platinum Tickets.

Can I resell my tickets?

You can now resell your tickets through Ticketmaster. We recommend doing this over third party sites to guarantee legitimacy of the ticket.

The re-selling of Charleston Music Hall tickets at a price above face value is not allowed. If we catch a patron reselling their tickets to make a profit on any ticket reseller site, such as Stubhub, or Craigslist, or via Social Media, we will immediately void the tickets without a refund and put that patron on the ticket blacklist blocking them from being able to purchase tickets to Music Hall shows.

According to South Carolina State Law “a person or entity who offers for resale or resells a ticket for admission to an event must request or receive no more than one dollar above the price charged by the original ticket seller.” –  2012 South Carolina Code of Laws Title 16 – Crimes and Offenses Chapter 17 – OFFENSES AGAINST PUBLIC POLICY Section 16-17-710 – Resale of ticket to event; price restriction; exceptions; penalties.

What is the Best Friend Program?

A loyalty program where you get to purchase tickets before the general public. For more information please click here:

We didn’t answer your question? We are more than happy to answer any remaining questions you have! Please email [email protected] or give us a call at 843-853-2252.