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FAQs

What is Charleston Music Hall’s current policy regarding COVID-19?

– Please note the Charleston Music Hall is requiring all fans to provide proof of a negative COVID-19 test within 72 hours of the event OR full COVID-19 vaccination for entry. 

– All fans must have received a negative COVID-19 diagnostic test within 72-hours before entry to the venue and provide proof of a negative result prior to entering the venue. Or, be fully vaccinated against COVID-19 (at least two weeks after final dose) and provide proof of vaccination – either the original vaccination card, a copy of your vaccination card, or a picture of your vaccination card that will be matched with your ID.  

– Unvaccinated fans under 12 years of age will be required to take a COVID-19 diagnostic test within 72-hours before entry to the facility and will provide proof of negative result prior to entering the venue. 

– Unvaccinated fans over 12 years old with a valid medical restriction will be required to take a COVID-19 diagnostic test within 72-hours before entry to the facility, and will provide proof of negative result prior to entering the venue. 

– Varied COVID-19 policies may apply to the show you are attending due to artist request. We suggest ticket holders double-check policies for each show they are attending by visiting the event/ticketing webpages, venue social media pages, and venue pre-show emails. 

Why is Charleston Music Hall enacting this policy?

– We are working to ensure we are reopening in the safest way possible for staff, artists, crew, fans, and communities at large. We believe it’s much better to take these precautions so we can enjoy shows together rather than go back to no shows at all. 

How will I know if the event I am going to requires a negative COVID-19 diagnostic test or full vaccination?

– Health Check entry requirements are listed on the event and ticketing pages. Ticket holders will also be reminded of these details in the pre-event emails they get ahead of the show. 

– For events that may update health requirements after you have purchased your ticket, ticket holders will receive an updated notification alerting them to the change in entry requirements. 

– Fans can also visit the venue’s website close to show day to see the building’s latest guidelines as things continue to evolve. 

What kind of COVID-19 test is considered a diagnostic test?

– A PCR or antigen COVID-19 test will be accepted – please be sure to bring proof of your negative test result, dated and time-stamped. 

Will at home COVID-19 tests be accepted?

– At-home covid test results will only be accepted if there is a link to results from a medical platform. You may also bring an at home COVID-19 test to the venue to do testing with venue staff outside. 

I have received my first COVID-19 vaccination dose, will my first dose vaccination card be accepted at entry?

– Proof of full vaccination requires the last vaccination dose to be administered at least two weeks prior to the event date. If your dose is from a vaccine series that requires two doses, full vaccination status requirement would be met only 14 days after the second dose. For those guests who have only received the first of two doses, proof of a negative COVID-19 diagnostic test will be required and taken within 72 hours prior to the event date. 

How close to the event date should I take a COVID-19 diagnostic test?

– For events that require proof of a negative COVID-19 diagnostic test, most events are requiring the test to be taken within 72 hours prior to the event date. Check the event details page for Health Check requirements for your specific event. 

Who will check vaccination status or negative COVID-19 diagnostic test at entry?

– At entry, Event Staff will validate your negative COVID-19 diagnostic test results OR vaccine proof. It is important that you bring a print or photocopy of your proof before arriving for quick processing. Test results must be dated and time-stamped to be accepted. 

Will event staff follow the same Health Check protocol as fans?

– Yes. All venue staff, vendors and concessionaires will be required to follow the same onsite Health Check requirements as fans. We are all in this together and working by the same guidelines. 

Where can I get more information regarding COVID-19 vaccination?

– You can find information about where to get vaccinated in Charleston County by visiting https://publichealthmdc.com/coronavirus/covid-19-vaccine  

Where can I get a COVID-19 test?

– You can find more information about where to get tested in Charleston County and surrounding areas by visiting https://publichealthmdc.com/coronavirus/testing   


ADA / Handicap Seating

We have six ADA seating locations. These tickets are available for purchase online. You can review the seating chart by clicking HERE 

You can also email us at [email protected], and we can assist you with your purchase.

ATM/Cash Policies

The bars accept cash AND/OR credit cards. An ATM is located in the downstairs lobby next to the bar.  The Box Office accepts Visa, MasterCard, American Express and Discover at all times. Cash is only accepted for purchasing tickets on the day of the event.

Bag Policy

ALL BAGS MUST BE CLEAR. Small personal clutches no larger than 4.5″ x 6.5″ will be permitted.

Box Office

Our Box Office is open Thursdays – Saturdays from 10AM to 3PM for in person ticket sales.  The Box Office also opens 2 hours before showtime.

You can reach the Box Office via email at [email protected]

Email Newsletter

We send out weekly email updates that include information on just-announced shows, yet-to-be-advertised shows and exclusive pre-sales. If you wish to be included in these emails, please visit our Mailing List page to sign up.

Food and Beverage

We offer an assortment of snacks and candy at each bar. We have two bars inside the venue: one on the first floor and one upstairs. Each bar typically offers wine, bottled beer, and draft beer, as well as soda and bottled water. Food and beverages purchased at our bar are allowed inside the theater, and we encourage you to take them to your seat.

General Info

We are located at 37 John Street in between King and Meeting, across the street from the visitor’s center. Click here to view map. Unless otherwise posted, our venue is all ages, all the time. An ID is required if you plan on imbibing in alcoholic beverages.  We will X under agers / those without IDs at the door. There is no dress code and we do not have a coat check.

History

The Charleston Music Hall was originally built in 1850 as a passenger train station and has since been through several renovations.  The Music Hall opened as a theatre in 1995.  You can read more about our history here.

Hotels/Restaurants

We recommend The Hampton Inn, which is located right next door at 345 Meeting St., Charleston, SC and can be reached at (843) 723-4000. List of hotels we recommend HERE.

Lost and Found

We do have a lost and found. Found items will be placed behind the Box Office. The Music Hall assumes no responsibility for lost items.

Lost Tickets

If you have lost your ticket prior to the performance, email us at [email protected] and we will be more than happy to resend your tickets.

Parking

Camden Garage is located next door and offers $5 event parking. $5 event parking begins 1 hour before doors. You MUST grab a blue event ticket from the garage upon entry in order to do $5 event parking. The garage is not affiliated with the Music Hall. The garage is run by the City of Charleston and ABM Parking. If that garage is full, there is parking available at the Visitor’s Center Garage. There is also valet parking in front of Joe’s Pasta. This valet parking is also NOT associated with the Music Hall.  For More Information on Parking CLICK HERE.

Photography/Videotaping

Photo/video/audio recording of any kind is not allowed. No cameras’ or recording devices (phones excluded) will be allowed inside the theater. Failure to comply could result in the forfeiture of your seats. No refunds will be offered for anyone caught not adhering to this policy. This is a venue policy and is subject to change based on the performing artists’ requests.

Prohibited Items

Prohibited items include weapons of any kind, outside food and beverage, drugs, laser pens, laptops, musical instruments, video cameras, monopods, tripods, audio recording devices (unless special permission is granted and/or “taper” tickets are offered to the ticket buyer) and cameras with telephoto or zoom lenses.

Rent the Music Hall

If you want to learn more about renting the Music Hall, visit this page, or you can reach out to us via email at [email protected] or by phone at 843-853-2252.

Schedule of Events

Always finding out about shows after they sell out? Tired of walking up to our door to a SOLD OUT sign? Get in the know! Follow @CHSmusichall on Twitter and Instagram and “like” us on Facebook. We try our best to keep patrons up to speed with low-ticket warnings, on-sale announcements, and changes to our shows. Another great idea is signing up for our email newsletter so that we can send you updates periodically. Most new shows are announced and/or updated on our website every Tuesday morning as well as through our email newsletter. You can find our list of events with descriptions here.

Seating

We are a seated venue, but we DO encourage dancing for appropriate performances. Our seating chart is located here.  If you do not like people standing up in front of you, we recommend that you purchase seats in the balcony.  We must keep the center aisle downstairs clear at all time, but you are allowed to dance in the outside aisles downstairs. To ensure safety, there is no standing allowed in the front row of the balcony (Row 1 of Sections J, I, H, G, & F). We suggest that fans who do not want to stand buy tickets in the balcony.

We have recently renovated our orchestra seats to make them removable. We will now be hosting General Admission concerts without seats in front of the stage. These types of shows will be clearly marked on the ticket page. If you would like to sit at a General Admission show, then we recommend sitting upstairs in the balcony.

Security

The Music Hall has security for every event and will address and enforce any and all safety issues accordingly.

Smoking

The City of Charleston imposes an indoor smoking ban. However, we will allow re-entry should you want to step outside to smoke; an usher will stamp your hand and we will let you in and out of the venue.

Social Media

The Charleston Music Hall is on Facebook, Twitter, and Instagram. Like and follow us for all the latest Music Hall info!

Ticketing Policies

Advance tickets can be purchased through TicketMaster.com.  Cash is accepted at the Box Office ONLY on the day of the show. Please keep your mobile ticket pulled up upon entering the venue the night of a performance, as you will need to show your ticket stub to the ushers who will assist you to your seat.

What is TicketMaster Platinum?

Platinum Tickets are tickets that are dynamically priced up and down based on demand.  Platinum Tickets are not part of VIP packages – they are tickets only. Click Here to learn more about Platinum Tickets.

Can I resell my tickets?

You can now resell your tickets through Ticketmaster. We recommend doing this over third party sites to guarantee legitimacy of the ticket.

The re-selling of Charleston Music Hall tickets at a price above face value is not allowed. If we catch a patron reselling their tickets to make a profit on any ticket reseller site, such as Stubhub, or Craigslist, or via Social Media, we will immediately void the tickets without a refund and put that patron on the ticket blacklist blocking them from being able to purchase tickets to Music Hall shows.

According to South Carolina State Law “a person or entity who offers for resale or resells a ticket for admission to an event must request or receive no more than one dollar above the price charged by the original ticket seller.” –  2012 South Carolina Code of Laws Title 16 – Crimes and Offenses Chapter 17 – OFFENSES AGAINST PUBLIC POLICY Section 16-17-710 – Resale of ticket to event; price restriction; exceptions; penalties.

What is the Best Friend Program?

A loyalty program where you get to purchase tickets before the general public. Program goes on sale once a year in mid-November. Join our email list to receive more information!

We didn’t answer your question? We are more than happy to answer any remaining questions you have! Please email [email protected] or give us a call at 843-853-2252.